ALL Cookie cutters are made to order. Orders cancelled within 2 hours of being placed will receive a full refund. Due to the custom nature of our designs returns are NOT possible
Clients are responsible to read the care instruction and size descriptions before your purchase. Contact us to discuss any issues you may have, we will do our best to resolve them if it is a valid reason. We reserve the right to reject compensation request.
In case you received damage/broken or missing items due to transportation damage by postal service please email to us at Admin@koekiesplus.com and provide picture proof of damaged items within 48 hours. We will either refund/replace your order.